Question 1

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER?

Accepted Answer

You can send an email to our Customer Service Representative at lueurmy1@gmail.com

Question 2

DO I NEED TO REGISTER TO SHOP?

Accepted Answer

No, but by registering with us will help speed up the ordering process as we would already have your billing and shipping details with us. You can keep track of your current and past order, and also your payment status if you register with our website. You may still checkout as guest if you wish.

Question 3

HOW DO I VIEW ORDERS THAT I HAVE MADE?

Accepted Answer

Firstly, click on the "My orders" tab. This is where you are able to see the orders you have made with us along with the corresponding order number. Use information from this tab whenever you need to change or check the status of your orders with us.

Question 4

WILL I BE ABLE TO CHANGE MY ADDRESS, OR CANCEL MY ORDER, AFTER THE ORDER IS CONFIRMED?

Accepted Answer

If you have realised an error in your order or changed your mind shortly after placing your order, please contact us immediately at lueurmy1@gmail.com from Monday to Sunday (11.30 am – 8.30 pm). If more than two hours have passed, chances are good that your order is ready to be shipped! In either case, please give us a call for further assistance as soon as possible.

Question 5

CAN I CANCEL MY ORDER?

Accepted Answer

Unfortunately, once the order is through and payment is made, you CAN’T cancel your order. All sales are final, no refund or cancellation is allowed once payment is made.

SHIPPING & ORDERS

GENERAL INFO

PAYMENT METHODS

Frequently asked questions

WHAT SHOULD I DO IF THERE IS A PROBLEM WITH MY ORDER?

DO I NEED TO REGISTER TO SHOP?

HOW DO I VIEW ORDERS THAT I HAVE MADE?

WILL I BE ABLE TO CHANGE MY ADDRESS, OR CANCEL MY ORDER, AFTER THE ORDER IS CONFIRMED?

CAN I CANCEL MY ORDER?

FAQ